Don't buy glass top stoves from Frigidaire Electrolux! It's only 4 years old and I paid $1800 for it. Lots of spider cracks and one big crack front to back. By creating an account you agree to the Hunker, Appliance Journal: Solution For a Broken Glass Cooktop, Five Js: How to Replace a Cracked Ceramic Cooktop (Part 2). Happened to me today. While this is a viable option, it's also the most expensive one, as the new unit will cost you as much or more than the original one, depending on the age of the broken stovetop. Write a private message as Frigidaire verified representative. Why are these cooktops not very durable? PissedConsumer314475. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2020 All My America Home Shield Insurance wouldn't replace it. We were frying chicken and pow, glass cracked in numerous places. The cooktop we had previously was 15 years old and we never had a problem with the glass cracking. We had a Fridgidaire Gallery gas cooktop that did the same thing. Well that was replaced, and 8 months later another 2 cracks, same place. An independent appliance repair specialist or electrician who installs electrical appliances can replace the glass on the range top. If you wish that your prior post be removed, submit a notarized letter. Customer Service said they will send a technician to determine the cause and to tell me if it’s going to be covered by the warranty. Our homeowner's insurance sent a technician who claimed we must have dropped something on it. If a glass stovetop is cracked instead of shattered, it may seem safe to use, but it's not. If this is the case, unscrew the unit from inside the top of the oven and set it on a counter covered with towels to catch any oil or debris. super scary. Our content is free because we may earn a commission if you purchase products after clicking ads on our website. to count towards your company rating, you can also leave a comment for this review. No abuse here just poor engineering or materials I suppose. all i need is a glass top for my whirlpool stove. It's always seemed like our burners were uneven and that the front right one would get really hot and not set to simmer. We have a Frigidaire glass top stove that is still under the one-year warranty. Going to contact the company today mines is just 2 years old. Some advertisers may pay us for this ad to appear on our website or provide us with a referral fee. You will be automatically registered on our site. It even left a scorch mark on the glass top. Or, anything from them I guess. In the centre of the scorch the crack starts and sort of spider webs out from there. Glass stovetops, as well as ceramic types, prevent food from spilling underneath burners and make clean-ups fast and easy. Lots of spider cracks and one big crack front to back. After just nine months of use my wife was making some mashed potatoes turn the stove off and as the pot and stove were Cooling she heard a loud pop. I bought a Frigidaire Gallery stove in September and my tenants just told me that the cooktop just cracked. It still works on heating but wonder if it is safe to continue, cannot afford a replacement. same thing happened to mines yesterday. We didn't drop anything, it just swelled and cracked. Still trying to get some satisfaction on the issue. The glass completely shattered evenly, obviously from the expansion caused by the heat of normal use. We use cookies to give you the best possible experience on our website. Thank You for Your Reply! If they can't take the heat, they should be gotten out of the kitchen, seriously. Broken glass stove tops cannot be repaired. I replaced my cooktop 5 years ago with a Frigidaire glass smooth cooktop and the glass broke after only 3 years. Username and password will be sent to you via email. If you have the right tools and mechanical skills, you can replace it yourself. Even if the crack appears to be hairline and impenetrable, there is a chance water, cleaning solutions or other liquids will seep through, which can cause a short in the electrical system and result in a fire or an electrical shock to the user. what a joke, Same thing has happened to me and this is on both sides of my glass cooktop. If you want your response I picked the skillet up and there were 3 scortch marks and a crack running from the middle of one. Plug in the stove and test all the burners for functionality. Hunker may earn compensation through affiliate links in this story. Several weeks ago we were heating up a saute pan and heard a loud crack. Once the unit looks as it did before the accident, place it back on top of the stove and screw it tightly into place. I know I can't be the only person this happened to. If your glass Frigidaire stovetop is broken, the only option is replacement. Just had the same thing happened to my General Electric glass top stove right front burner cracked in 3 different directions loud pop. We are processing your message. new glass is priced close to $500, i only paid,, $335 for the stove. The stove is not even a year old. I do not feel safe using the cooktop and will be contacting frigidaire soon. Damewood completed a Bachelor of Arts in English with an emphasis in creative writing at Miami University. We have had it with ceramic cooktops! Only 1 year warranty?????? Clearly this is not a safe product and they don't care. You may have to remove the whole cooktop to replace the glass. If you call the manufacturer or the dealer who sold you the stovetop, a representative will recommend replacement of the entire unit by a factory authorized repairman, and will either offer to ship you a new stovetop or refer you to a nearby dealer. They also add a sleek, high-tech look to kitchens. Same thing happened to me tonight! Rights Reserved, You Are About to Contact Turned the element to high and walked to the refrigerator. If your glass Frigidaire stovetop is broken, the only option is replacement. You will be able to edit the text before publishing. I was told I had to replace the whole cooktop, so I bought the same kind . Cassie Damewood has been a writer and editor since 1985. Comment the review as Frigidaire verified representative. bought the stove on sale and the door handle is broken after 2 years and glass top is cracked. Called Frigidaire service and they don't want to cover or honor their warranty, they say it is a cosmetic problem. Heard a crackle sound. Great Comment! Normally, however, you'll pay less if you purchase it through an online or brick-and-mortar appliance parts distributor that sells replacement parts and accessories for a variety of manufacturers, including Frigidaire. i had some plastic sitting near the stove and it melted, i didn't notice it right away, long and short is the glass broke when i tried to get it off. You can try to reach review author by writing a comment to the review or try one of our business solutions. It is a chip in the center of the burner of my Frigidaire stove. Font left side. I put a skillet on the stove top, left front eye. Now 2 years later the glass has cracked on this one. My Frigidaire Gallery stove top cracked the first time I turned it on and Frigidaire refuses to do anything about it. I was boiling water in a teapot and heard a loud noise. In either case, place the new glass on top of the burners and secure it with the old brackets. She writes about food and cooking for various websites, including My Great Recipes, and serves as the copy editor for "Food Loves Beer" magazine. Get contact details that poster left for the company. Review #314475 is a subjective opinion of Carefully lift off the broken glass and discard it. This is too expensive to have all these problems with no restitution. I also have the same problem, One replaced under Sears extended warranty because it was due to a stress fracture according to the repair tech. Plus I bought the extended warranty. You may be able to buy the glass replacement top from a dealer. Since the burners beneath the cooktop are still operable, it makes more sense to only replace the broken glass. I have read and agree to the Pissed Consumer. Unplug the stove and remove the brackets securing the glass top to the stove's surface. I was boiling water tonight on mine and it cracked!! Examine the burners closely to make sure no wires have come loose or are exposed. i have had the stove less than 30 days and it break my heart to have to throw it away! No you are not the only one this has happened to, MY GLASS TOP ELECTRIC STOVE REPLACED THE GLASS TWICE WHAT IS THE CAUSE. No abuse here just poor engineering or materials I suppose.